At SoundBenefits, we believe that patients get the best Audiological care from trained professionals. And our goal is to offer that same personalized care—online—that you would receive in a high-end Audiology clinic. In fact, we started SoundBenefits because no existing online experience gave patients that kind of expert, human-led care.

A Better Virtual Experience

Why is human care better? Hearing care professionals have the benefit of years of experience treating patients with hearing loss. They’ve seen everything and have helped countless people take charge of their hearing health. Our expert providers bring responsiveness, knowledge, and a patient-centered philosophy to every step of the hearing care process. Here’s what you can expect:

  1. During your virtual provider-led hearing assessment, you connect to your hearing healthcare provider via video conference.
  2. You can discuss your complete case history and ask any questions about your hearing health.
  3. During the hearing test, your provider is trained to notice subtle signs of hearing loss in your responses—things like uncertainty, pauses, and body language. This allows your provider to re-test tones to ensure that your results are accurate.
  4. You get your results face-to-face in real time, with opportunities to ask questions and get advice. If hearing loss is present, you can get personalized recommendations about next steps.
  5. If hearing aids are the best option, your provider will discuss styles and technology levels that fit your needs. If you want, you can choose to order hearing aids and schedule a virtual orientation appointment.  
  6. After your hearing aids are delivered to your house, you’ll have a virtual orientation appointment with your hearing healthcare provider. At this appointment, your provider will make real-time adjustments to ensure a good fit, go over cleaning care, and answer any questions you may have.  
  7. At follow-up appointments, your provider can make adjustments (if needed) to fine-tune your experience.
  8. As you wear your hearing aids and get used to life with a richer sound, we’re just a call, text, or email away whenever you need us. And for peace of mind, our hearing aids are covered by a loss and damage warranty.

Should I Choose Telehealth Audiology?

The demand for telehealth Audiology has become exponentially higher since the start of the COVID pandemic. People are searching for safer and more convenient ways to see their healthcare providers for everything from sore throats to hearing issues. SoundBenefits might be a good choice for you if:

  1. You have to work during the week. At SoundBenefits, we have extended hours to help those who can’t see a provider between 9 am and 5 pm. Choose telehealth if taking off work would be an issue, or if you don’t want to get out and fight traffic.
  2. You live far away from a clinic. If there’s not a hearing clinic in your area or you simply want the best care wherever you are, SoundBenefits connects you to experienced professionals.
  3. You’re immunocompromised or you can’t travel. For many patients with pre-existing conditions or delicate health, leaving home for an Audiology appointment isn’t an option. SoundBenefits provides you with access to premium care from the comfort of your home.
  4. You’re not ready to talk to a provider in person. While we believe that provider-led assessments get the most accurate results, SoundBenefits does offer an excellent self-guided hearing test [link] that can establish baseline hearing if you’re feeling shy or not ready to talk to someone.
  5. You want to save money. We offer the same top-of-the-line hearing aids sold in high-end clinics at much lower prices.  

Who Should NOT Choose Telehealth Audiology?

As Audiologists who have spent years in the clinic environment, we know that there are some patients for whom telehealth Audiology is not the right option. During a traditional in-person hearing exam, the provider is able to check for any cerumen (ear wax) that might be blocking your ear canal. Your provider can also determine which part of the hearing system is causing the hearing loss.   

We strongly recommend visiting an in-person Audiology clinic if you currently have or historically have had any of the following: 

  1. A sudden drop or change in your hearing 
  2. Chronic cerumen (ear wax) build up 
  3. History of an ear surgery 
  4. Possible perforation of the ear drum 
  5. Dizziness or loss of balance 
  6. Current ear infection or chronic (adult) ear infections  

Early Intervention is Key

Whichever option you choose, what’s important is that you get help as soon as you notice changes in your hearing. Early intervention makes correction easier. The sooner you treat your hearing loss, the easier it is for your brain to adapt to the improvements, and the better your chance of preventing auditory deprivation (deterioration of the auditory nerve due to lack of stimulation).

Have questions about whether SoundBenefits is right for you? Give us a call or send us a text or email. We’ll be happy to offer advice and connect you to the right provider.